IT Service Desk

Empowering IT departments while reducing Service Desk support costs for campuses

In the Higher Education industry, the role of consistent, high-quality IT Service Desk support has become indispensable with the growing intervention of remote technology in the near term and beyond. A survey by Inside Higher Education reveals the institutions’ concern of decline in future student enrollments as the potential long-term outcome regarding the crisis. This decrease will eventually disturb the financial stability of the institutions and their ability to employ a decent amount of staff and faculty while focusing on the continuous support needs of the end-users. That’s why OculusIT promises excellent service with its exceptional 24×7 IT support so that campuses can focus on their core competencies while we give their end-users an experience to remember. End-users expectations are ever-evolving. Students demand remote support delivered via phone, email, live chat, chatbot, or other self-service options for their unique needs. Faculty expects IT service desk services to make their jobs easier. But these increased requests don’t always require institutions to pay the price. Therefore, we help higher education institutions reduce costs and administrative burdens by providing student IT service desk support and round-the-clock hi-tech ERP, SIS, LMS support to cater to their students, faculty, and the staff’s unique needs.