Student Services Help Desk

Student Services
Service Desk

Admissions and Enrollments, Financial Aid, Registrar, Student
Accounts, Housing, Health Services

OculusIT Contact Center Solutions help students cut down on time spent in long queues or getting shuffled from office to office. Be a future ready institution with OculusIT, where students can come to review their bills, financial aid, registration, order a transcript and many more through one common help desk.

Services Offered

Admissions and Enrollment
  • Application processing and missing requirements
  • Basic recruitment inquires
  • Lead evaluation
  • Correct routing of calls to appropriate offices
Financial Aid
  • Tuition and fees
  • Applying for financial aid
  • Missing documents
  • Accepting financial aid awards
  • Class registration
  • Grades and grading
  • Academic advising
  • Transfer credits
Student Accounts
  • General student account questions
  • Tuition and payment plans
  • Refunds
  • Tax information
Housing Facility
  • Application processing and missing requirements
  • Frequently Asked Questions
    – Deadlines
    – Dormitory Description
    – Meal Plan Cost
Health Services
  • Appointment setting with medical personnel
  • Community resources guide
  • Emergency Hotline, warm call transfer service to appropriate admin staff

Hours of Operations

After-Hours IT Support
Including Weekends & Holidays
If you want to make sure that somebody is always there to support your student, faculty member and administrator even during non-business hours and weekends, this is where OculusIT after hours support service can come to your salvage as we can turn every hour to a business hour.
24x7x365 IT Support
We believe support should be available whenever it’s needed hence all of our programs whether it’s inbound/ outbound help desk services are supported 24-hours each day, 7-days per week, for 52-weeks each year.