Re-Defining Student Financial Aid Support For Higher Education
OculusIT Financial Aid Contact Center outsourcing solutions support student/parents through the entire financial aid process i.e. from identifying financial aid need till award acceptance.
Service matters – Research indicates that 68% of students
who do not re-enroll give customer service as the prime
The scope of work for Financial Aid Service Support
available and eligibility criteria’s
Financial aid verification
Expected family contribution
Hours of Operations
Including Weekends & Holidays
If you want to make sure that somebody is always there to support your student, faculty member and administrator even during non-business hours and weekends, this is where OculusIT after hours support service can come to your salvage as we can turn every hour to a business hour.
We believe support should be available whenever it’s needed hence all of our programs whether it’s inbound/ outbound help desk services are supported 24-hours each day, 7-days per week, for 52-weeks each year.