Chatbot and Voicebot Services
Do you know how frustrating it can be for students to wait on hold or navigate endless menus to get simple questions answered? City College of San Francisco solved that problem with OculusIT’s OneStop Chatbot & Voicebot services.
Clients
Chatbot & Voicebot services for higher education institutions provide automated assistance for student queries, course information, campus navigation, and more. These customized solutions enhance student engagement, streamline administrative tasks, and foster a tech-savvy campus environment.
Example of Queries Handled by OculusIT Chatbot
Admissions and Enrollment
Sample Inquires Handled
– Is my application complete for the Nursing program?
– Have I been admitted to the Nursing program?
– How much is the program?
Registrations & Records
Sample Inquires Handled
– When is my priority registration date?
– Why does my record have a hold on it?
– What is the current course load and grade level?
– Who is my academic advisor?
Information Technology
Sample Inquires Handled
– I forgot my password
– I need to connect my PlayStation to the network
– I can’t see my course
– I need a new phone setup
Financial Aid
Sample Inquires Handled
– Did you receive my application for financial assistance?
– What documents am I missing?
– How much is my financial aid?
Student Accounts
Sample Inquires Handled
– How much do I owe?
– If I don’t pay soon, what will happen?
– Can I pay in installments?
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Benefits of OculusIT Chatbot
24/7 Access
Constant support, accessible from anywhere, anytime.
Extended Hours
Increased support availability for diverse student needs.
Engagement Boost
Immediate assistance fosters active student involvement.
Prompt Responses
Quick replies enhance conversion rates, satisfaction.
Error Reduction, Compliance
Ensures accuracy, adherence to regulations and policies.
Response Enhancement
Improves response time, boosts customer satisfaction.
Automated Queries
Frees advisors for personalized support, enhancing efficiency.
Workload Alleviation
Eases semester start pressures, ensuring smooth operations.
Key Features of Voicebot Services
Multilingual
Voicebot speaks multiple languages for global audience engagement
Personalization
Customize with voice recognition for tailored user experiences
Integration
Seamlessly integrate with third-party services for streamlined operations
Natural Interaction
Advanced natural language processing enables human-like interactions
Security
Voice authentication ensures secure access to sensitive information
Features of OculusIT Chatbot
Custom Voicebot Development
Tailored solutions, expert collaboration, meeting unique requirements for various applications
Integration Services
Seamlessly integrate Voicebot capabilities into existing systems for smooth operation
Voicebot Analytics
Advanced tools offer insights, monitor performance, optimize for effectiveness
Continuous Support and Maintenance
Round-the-clock assistance, updates, and maintenance for peak performance
Let’s get in touch!
OculusIT is a global, all-inclusive, managed IT services company exclusively for higher education. Get a higher return on your IT investment now!