Chicago, IL. OculusIT, a leading Managed IT and Cloud Services company, is pleased to announce its partnership with City College of San Francisco for Banner® Managed Services, 24×7 Unified Helpdesk & OneStop Services.
OculusIT was awarded the Banner® Consulting Services RFP by City College of San Francisco. “We’re excited and look forward to work with a very capable and professional team at CCSF. This multi-year contract is a great opportunity for OculusIT to serve the 11 campuses at CCSF for managing their student information system and offering 24×7 unified helpdesk support.” said Joe Redwine, President, OculusIT.
Through this partnership, OculusIT will support the College with managed services for their Banner® environment. The scope includes system and database administration, implementation, maintenance, upgrades/fixes, software update review/analysis, user account access administration, customization and upkeep. OculusIT will also provide 24×7 on-call support for database, systems and applications. OculusIT will play a consultative role and assist CCSF with subject matter expertise on Banner®.
Post a comprehensive assessment of CCSF’s requirement for virtual IT helpdesk, OculusIT presented helpdesk and OneStop solutions for Admissions/Enrollment, Financial Aid, Registration and Records, and Student Accounts. The OculusIT unified helpdesk solution leverages from an innovative omni-channel integration platform that employs Robotic Process Automation, API integration, and artificial intelligence that augment self-help, phone, email, chat and SMS services and offers analytical dashboards for the IT team.
Along with 24×7 helpdesk support, CCSF will leverage from OculusIT’s AI-powered chatbot and voice bot to automate recurring and time-consuming queries. This automation will help the College improve student experience and achieve their student success objectives.
About City College of San Francisco
City College of San Francisco (CCSF) is a public, two-year community college accredited by the Accrediting Commission for Community & Junior Colleges of the Western Association of Schools and Colleges. Since its founding in 1935, City College has evolved into a multicultural, multi-campus community college that is one of the largest in the country. CCSF offers courses in more than 50 academic programs and over 100 occupational disciplines.
OculusIT is a global, managed IT and cloud services company that, together with its technology partners, serves more than 600 colleges and universities. Headquartered in Chicago, OculusIT has a delivery network and operations across North America and globally.