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City College of San Francisco Selects OculusIT for Banner® Managed Services, 24×7 Unified Helpdesk & OneStop Services

By Jim Tandon
07Jan, 2020

Chicago, IL. OculusIT, a leading Managed IT and Cloud Services company, is pleased to announce its partnership with City College of San Francisco for Banner® Managed Services, 24×7 Unified Helpdesk & OneStop Services.

OculusIT was awarded the Banner® Consulting Services RFP by City College of San Francisco. “We’re excited and look forward to work with a very capable and professional team at CCSF. This multi-year contract is a great opportunity for OculusIT to serve the 11 campuses at CCSF for managing their student information system and offering 24×7 unified helpdesk support.” said Joe Redwine, President, OculusIT.

Through this partnership, OculusIT will support the College with managed services for their Banner® environment. The scope includes system and database administration, implementation, maintenance, upgrades/fixes, software update review/analysis, user account access administration, customization and upkeep. OculusIT will also provide 24×7 on-call support for database, systems and applications. OculusIT will play a consultative role and assist CCSF with subject matter expertise on Banner®.

Post a comprehensive assessment of CCSF’s requirement for virtual IT helpdesk, OculusIT presented helpdesk and OneStop solutions for Admissions/Enrollment, Financial Aid, Registration and Records, and Student Accounts. The OculusIT unified helpdesk solution leverages from an innovative omni-channel integration platform that employs Robotic Process Automation, API integration, and artificial intelligence that augment self-help, phone, email, chat and SMS services and offers analytical dashboards for the IT team.

Along with 24×7 helpdesk support, CCSF will leverage from OculusIT’s AI-powered chatbot and voice bot to automate recurring and time-consuming queries. This automation will help the College improve student experience and achieve their student success objectives.

About City College of San Francisco

City College of San Francisco (CCSF) is a public, two-year community college accredited by the Accrediting Commission for Community & Junior Colleges of the Western Association of Schools and Colleges.  Since its founding in 1935, City College has evolved into a multicultural, multi-campus community college that is one of the largest in the country.  CCSF offers courses in more than 50 academic programs and over 100 occupational disciplines.

About OculusIT™

OculusIT is a global, managed IT and cloud services company that, together with its technology partners, serves more than 600 colleges and universities. Headquartered in Chicago, OculusIT has a delivery network and operations across North America and globally.

For further information, please contact us at contact@oculusit.com or visit www.oculusit.com

Tags:24x7 Unified Helpdesk Banner® Consulting City College of San Francisco OneStop Services

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OculusIT is the higher education industry’s customer-centric, high-touch IT services partner of choice. We help institutions drive competitive advantage by empowering them with cost leadership, responsive and flexible IT solutions, managed ERP, security and infrastructure services, and 24x7x365 support.

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