Student Service Help Desk
Do you know how frustrating it can be for students to wait on hold or navigate endless menus to get simple questions answered? City College of San Francisco solved that problem with OculusIT’s OneStop Chatbot & Voicebot services.
Clients
Admissions and Enrollments, Financial Aid, Registrar, Student
Accounts, Housing, Health Services
OculusIT Contact Center Solutions help students cut down on time spent in long queues or getting shuffled from office to office. Be a future ready institution with OculusIT, where students can come to review their bills, financial aid, registration, order a transcript and many more through one common help desk.
Example of Queries Handled by OculusIT Chatbot
Admissions and Enrollment
– Application processing and missing requirements
– Basic recruitment inquires
– Lead evaluation
– Correct routing of calls to appropriate offices
Financial Aid
– Tuition and fees
– Applying for financial aid
– Missing documents
– Accepting financial aid awards
Registrar
– Class registration
– Grades and grading
– Academic advising
– Transfer credits
Student Accounts
– General student account questions
– Tuition and payment plans
– Refunds
– Tax information
Housing Facility
– Application processing and missing requirements
– Frequently Asked Questions
– Deadlines & Meal Plan Cost
– Dormitory Description
Health Services
– Appointment setting with medical personnel
– Community resources guide
– Emergency Hotline, warm call transfer service to appropriate admin staff
Hours of Operations
After-Hours IT Support
OculusIT ensures continuous support for students, faculty members, and administrators, including weekends and holidays. Our after-hours support service guarantees assistance at all times, transforming every moment into a productive opportunity for campuses.
24x7x365 IT Support
At OculusIT, we prioritize support accessibility at all times. Therefore, our programs, encompassing both inbound and outbound service desk services, operate 24/7, 365 days a year. This empowering the clients with reliable assistance whenever they need it most.
Let’s get in touch!
OculusIT is a global, all-inclusive, managed IT services company exclusively for higher education. Get a higher return on your IT investment now!