SUMMIT, NEW JERSEY, March 30, 2023 – Mount St. Mary’s University, a private Roman Catholic university in Emmitsburg, Maryland, has partnered with OculusIT, higher education’s leading managed IT and cloud services company, for IT helpdesk support.
Mount St. Mary’s University will leverage the IT Help Desk service from OculusIT to strengthen its student support system. Designed exclusively for higher education, OculusIT’s IT helpdesk solution leverages the Simplify platform – an omnichannel integration driven by emerging technologies, including Robotic Process Automation and Artificial Intelligence.
“With our IT Help Desk Services, we aim to assist Mount St. Mary’s University in sharply reducing the response time and redefining the student experience for the institution’s support system,” said Jim Tandon, Vice President of Client Engagements at OculusIT. “As an institution’s user touchpoints expand, it is critical to place knowledge and customer information in a centralized platform that the helpdesk can utilize to address recurring issues.”
With this partnership, Mount St. Mary’s University will benefit from the features including password resets, network, and connectivity issues, learning management system support 24x7x365, and much more.
About Mount St. Mary's University
Mount St. Mary’s University is a private Roman Catholic university in Emmitsburg, Maryland. It includes the largest Catholic seminary in the United States. The undergraduate programs are divided between the College of Liberal Arts, the Richard J. Bolte School of Business, and the School of Natural Science and Mathematics. For further information, please visit https://msmary.edu/.
OculusIT is a global and all-inclusive managed IT, security, and cloud services company dedicated to serving the education industry. Our strategy is to offer the most cost-effective and responsive partnership that provides flexibility and nimbleness in response to economic changes and directly contributes to higher education’s ability to provide and maintain the highest quality IT services. OculusIT grows with you, adapts to you, and ensures consistency and continuity of service with a partnership, service philosophy, and cost savings unparalleled in the higher education IT services domain. Learn more at https://www.oculusit.com/