Central Arizona College Selects OculusIT for After-Hours and Weekend IT Helpdesk Support
SUMMIT, NEW JERSEY, September 15, 2022 – Central Arizona College, a public Community College near Coolidge, Arizona, has partnered with OculusIT, higher education’s leading managed IT and cloud services company, for after-hours and weekend IT helpdesk support.
Central Arizona College had been looking to partner with a reliable and experienced managed IT services provider for supplemental support outside of traditional IT operating hours. After a comprehensive assessment of Central Arizona College’s requirements, OculusIT presented the institution with an IT helpdesk service for student accounts, financial aid, admissions and enrollment, as well as registration and records.
OculusIT’s IT helpdesk solution leverages the Simplify platform – an omnichannel integration driven by emerging technologies, including Robotic Process Automation and Artificial Intelligence. As part of the partnership, OculusIT will also provide Central Arizona College with password resets, network and connectivity issues, and learning management system support 24x7x365.
“Our goal is to help Central Arizona College in sharply reducing the response time with our cutting-edge IT helpdesk solution,” said Jim Tandon, Vice President of Client Engagements at OculusIT. “As an institution’s user touchpoints expand, it is critical to place knowledge and customer information in a centralized platform that the helpdesk can utilize to address recurring issues.”
About Central Arizona College
Serving a population of Pinal County, Central Arizona College is a public community college located near Coolridge, Arizona, with five campuses and three centers located throughout the county. Central Arizona College offers an array of academic degrees and certificates, career training, and personal enrichment classes. For further information, please visit www.centralaz.edu.
OculusIT is a global and all-inclusive managed IT, security, and cloud services company dedicated to serving the education industry. Our strategy is to offer the most cost-effective and responsive partnership that provides flexibility and nimbleness in response to economic changes and directly contributes to higher education’s ability to provide and maintain the highest quality IT services. OculusIT grows with you, adapts to you, and ensures consistency and continuity of service with a partnership, service philosophy, and cost savings unparalleled in the higher education IT services domain. Learn more at www.oculusit.com.
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