The VP of Security & Infrastructure will be responsible for all internal and client-facing security, systems, network, and cloud objectives and will strive to ensure that all information assets are secure, available and performing at maximum capacity. The selected candidate will provide a clear vision and direction for cybersecurity and infrastructure operations. The VP of Security & Infrastructure will be responsible for overseeing a range of technical and process security and hardening controls and leading a program of continuous improvement in response to changing threats and risk while working in consultation and collaboration with colleagues across OculusIT. The role requires a thorough understanding of the technology underpinning IT systems, as well as a broad, up-to-date knowledge of information security frameworks, pertinent regulation and legislation, vulnerability management, incident management and response, cybersecurity operations, and management and governance of information risk.
Key Responsibilities
- Leads and manages all client security, systems, network and cloud services
- Manages and achieves the department’s forecast, budget and reporting including P/L and performance targets (company, team and individual, i.e. performance appraisals, company targets)
- Creates a client services organizational culture that achieves revenue targets, expense targets, net profits and billable utilization
- Instills the mindset that our clients’ satisfaction and risk management is our number one priority
- Works closely with product management to ensure new service packages and refinement of existing service packages
- Serves as OculusIT’s Security and Infrastructure Relationship Manager and trusted advisor and ensures customer expectations are met and exceeded
- Ensures service quality through alignment with goals, outcomes and expectations
- Validates customer success by ensuring the overall value and health of engagements
- Supports OculusIT Sales (direct, partner, and other channels) and Marketing
- Engages customers and collaborates with enterprise sales managers to develop strong customer and partner relationships to build a growing business
- Coaches, mentors and develops teams to sustain the growth of the company
- Delivers value by leading high-quality delivery of a variety of customized engagements with partners and customers
- Leads great people by attracting top IT talent to build high performing teams with superior technical depth and outstanding customer relationship skills
- Fosters a corporate culture that promotes the highest ethical practices and encourages individual responsibility and accountability
- Delivers a variety of customized engagements with partners and customers
- Is a customer advocate and works with delivery teams to convey partner and enterprise customer feedback as input to the services roadmap
- Interviews, recruits, retains and trains employees
- Leads the performance appraisal activities
- Develops and maintains policies and procedures, SOPs and internal training materials
- Designs, monitors, and refines work processes and procedures so that issues are resolved efficiently and by the appropriate level of skill set
- Ensures escalated issues are addressed in a timely manner and that established service levels are consistently achieved
- Uses industry standard measures to report and review contracts metrics
- Uses industry standard metrics and measures to assess team performance (service quality, staffing levels, service levels, etc.) and adjust resources and processes accordingly
- Uses industry standard metrics and measures to assess team performance (service quality, staffing levels, service levels, etc.) and adjust resources and processes accordingly
Required Experience
- 15 – 20 years of experience
Desired Qualifications
- A four-year degree from an accredited institution, equivalent qualification or experience
- One or more security-specific certifications such as CISSP, CISM, CISA
- Proven experience as a higher education technology services leader
- Excellent knowledge of higher education IT systems, applications and infrastructure
- Background in designing/developing IT systems and planning IT implementations
- Solid understanding of data analysis, budgeting and business operations
- Superior analytical and problem-solving capabilities
- A strong strategic and business mindset
- Excellent organizational and leadership skills
- Outstanding communication and interpersonal abilities
- A hands-on collaborative style of working is a must
Desired Skills
- An understanding of best practices within information security and risk management
- An understanding of legislation and regulations that impact information security
- An understanding of current and emerging threats and countermeasures and the organizational challenges to addressing these threats
- Proven relationship builder; internally and externally
- Previous higher education clients service experience
- Proven account management skills required in order to create, maintain and enhance customer relationships
- Extremely detail oriented
- Technical and cybersecurity competence (understands services, software, hardware)
- Motivated, goal oriented, persistent and a skilled negotiator
- High level of initiative and works well in a team environment
- Excellent written and oral communication skills
- Handles stressful situations and deadline pressures well
- Plans and carries out responsibilities with minimal direction