MANAGER PMO AND SERVICE DELIVERY

Position  MANAGER PMO AND SERVICE DELIVERY
Location Gurgaon
Reporting Manager Program Manager
Shift Timings 8:00 AM-5:00 PM (EST)

Key Responsibilities: 

  • Build strategic roadmaps and drive achievement of key milestones for our largest and critical customers in a post-sales relationship.
  • Engage with Director and C-Level executives to understand business needs and establish strong executive relationships.
  • Be involved in the change management process of the customers environment to ensure success and service uptime
  • Go “toe to toe” with customer technical stakeholders on most issues, and use your judgment when to pull in the heavyweight engineers/consultants/architects as necessary.
  • Establish working relationships with other AISPL account team members such as AMs, BDMs to achieve best results for the customer.
  • Be available outside of business hours to help coordinate the handling of urgent issues as needed.
  • Ensure achievement of the SLA metrics, service KPI’s and customer satisfaction.
  • Person should have a strong understanding of projects lifecycle and deliverables of each phase.
  • Should be good in agile development methodology Knowledge of six sigma and its tools that helps in different phases of project e.g. QFD, FMEA, Fish-Bone etc.
  • The candidate should have led large size programs and have a proven delivery track record as a project manager. Should be able to handle multiple priorities in parallel.

Required Experience:

  • 8 – 11 years of  experience

Desired Qualification: 

  • A professional certification in any or all of the following:
  • Relevant Bachelor’s degree/ Preferred Graduate / Masters in Computers / IT or equivalent academic qualification.
  • PMP Certification.
  • ITIL Certification.

Desired Skills: 

  • Strong team player The role entails working with multiple The VP Service Delivery & PMO will focus on the transition period or defined transformation period and ensure the orderly, utilizing established Transition methodologies, activities and work product, helping clients to achieve a higher level of maturity by directing, facilitating, coordinating, tracking and reporting on the successful execution and completion of projects.
  • Should develop project plans for the transformation, educate the Transformation Team on the appropriate Transformation Methodology, deploy consistent project management techniques, and lead process improvement projects and activities.
  • Should be able to lead a team of Project / Transition managers and Application Support engineers
    teams hence the candidate would need to display inclusiveness to lead as well as take the team along the life of the Program.
  • Collaborates well with others to solve problems and actively incorporates input from various sources.
  • Strong analytical skills strong problem-solving skills, communicates in a clear and succinct manner and effectively evaluates information / data to make decisions; anticipates obstacles and develops plans to resolve Demonstrated customer focus.
  • Person needs to effectively manage business and IT stakeholders through regular reviews and effective communication. He should also be a strong team player ensuring great collaboration inter and intra teams for effective execution.
  • Should demonstrate proven senior stakeholder management experience, Clear leadership and communication skills.