Chicago, IL. OculusIT, a leading Managed IT and Cloud Services company, recently announced its partnership with Campbellsville University for after-hours IT help desk services.

Campbellsville University was looking to partner with an expert IT services provider for after-hours IT help desk support. Post a comprehensive assessment of CCSF’s requirements, OculusIT presented them IT help desk solutions for Admissions/Enrollment, Financial Aid, Registration and Records, and Student Accounts. The unified IT help desk solution leverages from an innovative omni-channel integration platform that employs Robotic Process Automation, API integration, and artificial intelligence that augment self-help, phone, email, chat and SMS services and offers analytical dashboards for the IT team.

The Classroom Technical Emergency App from OculusIT will help the University’s end-users in quickly raising help alerts for the help desk experts and technicians. Lexicon, the self-help website, will assist the help desk agents in quickly answering questions and helping users reach for self-service. These applications will provide their team with real-time dashboards and archived self-service reporting of incidents and queue performance to track call volume, identify call trends and pinpoint areas for improvement.

“We’re proud to announce our partnership with Campbellsville University for this project.” said Jim Tandon, Vice President, Engagements at OculusIT. “We’re confident that our after-hours help desk support will help the University enhance their overall end-user support experience.”

About Campbellsville University

Campbellsville University is a private Christian university in Campbellsville, Kentucky, United States. Founded as Russell Creek Academy, the university currently enrolls more than 12,000 students and is accredited by the Southern Association of Colleges and Schools Commission on Colleges.

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About OculusIT

OculusIT™ is a global, managed IT and cloud services company that, together with its technology partners, serves more than 600 colleges and universities. Headquartered in Chicago, OculusIT™ has a delivery network and operations across North America and globally.

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