Benedict College Selects OculusIT for After-Hours and Weekend IT Helpdesk Support
SUMMIT, NEW JERSEY, August 18, 2022 – Benedict College, a private historically black college in Columbia, South Carolina, has partnered with OculusIT, higher education’s leading managed IT and cloud services company, for after-hours and weekend IT helpdesk support.
Benedict College was looking for a reliable and experienced IT partner for supplemental support outside of traditional operating hours. After a comprehensive assessment of Benedict College’s requirements, OculusIT presented the institution with an IT helpdesk service for student accounts, financial aid, admissions/enrollments, and registration and records.
OculusIT’s IT helpdesk solution leverages the Simplify platform – an omnichannel integration driven by emerging technologies, including Robotic Process Automation and Artificial Intelligence. As part of the partnership, OculusIT will also provide Benedict College with password resets, network and connectivity issues and learning management system support 24x7x365.
“We aim to raise the bar for Benedict College in delivering top-notch service with our IT helpdesk solution to improve end user support,” said Jim Tandon, Vice President of Client Engagements at OculusIT. “Our automation-driven solution, with unique features perfectly tailored for timing and effect, will help the institution create omnichannel user journeys.”
About Benedict College
Founded in 1870 by northern Baptists, Benedict College is a private historically black college in Columbia, South Carolina. The highly-regarded HBCU is recognized nationally for offering several high-demand fields of study such as STEM, cybersecurity, mass communication, sports management, business administration, engineering, computer science, biology, and education. For further information, please visit www.benedict.edu
OculusIT is a global and all-inclusive managed IT, security, and cloud services company dedicated to serving the education industry. Our strategy is to offer the most cost-effective and responsive partnership that provides flexibility and nimbleness in response to economic changes and directly contributes to higher education’s ability to provide and maintain the highest quality IT services. OculusIT grows with you, adapts to you, and ensures consistency and continuity of service with a partnership, service philosophy, and cost savings unparalleled in the higher education IT services domain. Learn more at www.oculusit.com