Student Services Support
- Delivering 90% student satisfaction rates
- Providing personalized online self-help tools and apps
- Allows staff to focus on more complex tasks
- Increasing student engagement while reducing costs
24×7 Student Services Support for Higher Education
Enhance Your Student Experience While Reducing Costs & Expanding Access to Students
Today’s students are more complex, more diverse, and have higher expectations than ever before. They want 24×7 support that is personalized to their needs. To meet these evolving demands, we enable a more efficient and cost-effective 24×7 Virtual OneStop Student Services model. This model includes a complete suite of student services and solutions that minimizes the support barriers for
students and results in higher student satisfaction rates (>90%) and improves success outcomes. At the same time, this new model streamlines business processes, reduces costs, and improves operational efficiency. Staff will be able to focus on more complex/high-value tasks.
As per OculusIT’s research, 67% of the institutional leaders stated that improving student support and increasing student engagement are the key challenges with regard to remote instruction. The Virtual OneStop enables students to get their admissions, registration, financial aid, student
accounts, and other enrollment management questions addressed 24×7 via phone, live chat, chatbot, web, email, and SMS/text. This essential experience is capable of:
- Serving students with a highly personalized experience
- Operating more efficiently while dramatically expanding access to 24×7 student support
- Resolving 90% of all student services requests in one interaction
Admissions & Enrollment
Ensure sustainable improvement in your service levels and enrollment
rates with our highly specialized, AI-powered Admissions & Enrollment help desk services.
OculusIT empowers institutions to help students in managing all their accounts-related information without struggling with complex questions/details. The requests are not limited to simply checking the
tuition fee & payment plans, but it is also about getting information on refunds & tax, and more offerings.
With OculusIT’s AI-enabled financial aid solutions, anything simple starting with information on application process and deadlines to more complex inquiries such as eligibility, documentation and final award can be addressed within seconds.
We help higher education institutions scale gaps in service levels by providing
round-the-clock hi-tech ERP, SIS, LMS support to cater to your students, faculty, and staff’s unique needs.