One Stop IT Support
from OculusITTM
A comprehensive bundle of IT support applications and services designed for a 24×7 support ecosystem and delivering measurable ROI.
OculusITTM OneStop IT Support
In today’s technology-driven world, a robust IT infrastructure is fundamental for an institution’s success; however, it is unfeasible to have all the latest hardware and the right software solutions on-campus. OculusITTM OneStop IT Support fills such gaps and arms an institution with all the tools, apps, resources essential for providing a 24×7 “instant IT support” experience to its end-users. OneStop IT Support, a comprehensive bundle of IT support applications and services designed to help higher-ed institutions tackle their IT challenges holistically, creates a 24×7 IT support ecosystem at the user institution and delivers measurable ROI.
Platform
OculusIT Platform helps institutions unify all applications into a single, easy-to-use dashboard to drive institutional processes, build integrated ecosystems and accelerate student success. We use powerful, intuitive software applications capable of automated data sharing and workflow integrations to offer the end-users a seamless customer service experience.
Self Help Knowledge Base
OculusITTM Lexicon is a public knowledge base that empowers an institution’s students and faculty to solve their problems independently, cutting down the institution’s service desk costs and reducing the problem resolution time. From enabling service desk agents to finding the correct answers faster to student self-service, Lexicon is an institution’s own search engine for a guided resolution to any user issues.
Analytics
We understand that data is fundamental for institutional success. Whether it is having a clearer view of historical student data or having actionable insights into which of their strategies yield results, all leading institutions today swear by analytics.
Self Service Password Reset
OculusITTM Password Manager is a web-based application that provides an easy-to-implement and use, yet highly secure, password management solution. As a responsive web application, it can be restructured and applied on the user’s favorite device such as desktop, mobile and tab, enabling them to self-manage their password security profile by setting up recovery emails and security questions.
Interaction Management
We use a cloud-based interaction management system that routes all of our end users’ calls, emails, chats, and web forms to OculusITTM advisors seamlessly, without any errors. Along with an ability to customize IVR flow for each interaction, it is reliable and comes with a 99.9% up-time.
ITSM Integration
OculusITTM ITSM tool (powered by Salesforce®) is a cloud-based application that delivers outstanding system integration and functionality and comes with a user-friendly interface. It allows tracking and creation of customized SLA reports for each service area on a real-time basis, enabling us to deliver high-quality support to our end-users.