OculusIT OneStop IT Support
In today’s technology-driven world, a robust IT infrastructure is fundamental for an institution’s success, but it is unfeasible to have all the latest hardware and the right software solutions on-campus. OculusIT OneStop IT Support is designed to fill such gaps and arm an institution with all the tools, apps, resources essential for providing a 24×7 “instant IT support” experience to its end-users. OneStop IT Support, a comprehensive bundle of IT support applications and services designed to help higher-ed institutions tackle their IT challenges holistically, not only creates a 24×7 IT support ecosystem at the user institution but also delivers measurable ROI.
OculusIT Platform helps institutions unify all applications into a single, easy-to-use dashboard to drive institutional processes, build integrated ecosystems and accelerate student success. We use powerful, intuitive software applications capable of automated data sharing and workflow integrations to offer your end-users a seamless customer service experience.
Self Help Knowledge Base
OculusIT Lexicon is a public knowledge base which empowers an institution’s students and faculty to solve their problems on their own, cutting down the institution’s help desk costs and reducing the problem resolution time. From enabling your help desk agents to find the right answers faster to student self-service, Lexicon is your institution’s own search engine for guided resolution to any user issues.
We understand that data is fundamental for institutional success. Whether it is having a clearer view of historical student data or having actionable insights into which of their strategies are yielding results, all leading institutions today swear by analytics.
Self Service Password Reset
OculusIT Password Manager is a web-based application that provides an easy-to-implement and use, yet highly secure, password management solution. As a responsive web application, it can be restructured and applied on the user’s favorite device such as desktop, mobile and tab, enabling them to self-manage their password security profile by setting up recovery emails and security questions.
We use a cloud-based interaction management system that routes all of our
end users’ calls, emails, chats, and web forms to OculusIT advisors seamlessly, without any errors. Along with an ability to customize IVR flow for each interaction, it is reliable and comes with a 99.9% up-time.
OculusIT ITSM tool (powered by Salesforce®), is a cloud-based application that delivers outstanding system integration and functionality and comes with a user-friendly interface. It allows tracking, creation of customized SLA reports for each service area on a real time basis which enables us to deliver high-quality support to our end-users.