Leverage from 24×7 Unified Help Desk Solutions from OculusIT.
Create a robust self-service experience with OneStop Help Desk Solutions from OculusIT that help you perfect your student support system. We offer an analytics-powered higher education customer service and student success SaaS platform which supports 200 institutions and 6 million students.
24×7 IT Help Desk Support
The role of consistent, high quality IT help desk services has become indispensable in higher education. Students expect prompt replies to their queries. Faculty expects quick help desk support to make their job easier. Campuses want help desks to improve their student satisfaction rates. OculusIT promises an exceptional IT help desk experience so you can focus on your core competencies while we give your end-users 24×7 reliable help desk support.
After-hours IT Help Desk Support
Ensure that your students, faculty members and administrators are always supported by qualified professionals even during non-business hours and weekends. OculusIT helpdesk is always there to support your organization with an always-available option, turning every hour to a business hour.
Why is OculusIT the most preferred 24×7 help desk?
- Over 200 happy colleges and universities that rely on OculusIT help desk.
- 24 hours support with an additional after-hours support feature, including holidays and weekends.
- The average speed to answer is less than 60 seconds.
- A total team of 400 certified professionals that manage the rush hour effectively.
- Reduce your call abandon rate to less than 3%.
- Lower your operational costs by over 40% with focus on student satisfaction.
LMS Help Desk Support
At OculusIT, we aim to address and quickly resolve all kinds of LMS outages with our 24×7 and after-hours IT help desk support. Choosing an LMS is no easy feat and once you pick one, you must have 24×7 technical support for it to be efficient and serve its purpose. We provide round-the-clock hi-tech support for different Learning Management Systems like Blackboard®, Moodle, Jenzabar®, Canvas® and D2L®.
Why do campuses adopt LMS help desk support from OculusIT?
Tailor-made services
Moving beyond the “one-size-fits-all approach”, we customize our services depending on your institution’s LMS needs. Whether it’s 24×7 IT support or after-hours help desk, we tailor our services according to your needs.
Cost-effective solutions
We provide high-quality help desk at unbeaten prices! We understand that institutions want to cut down on their IT help desk costs and require an excellent help desk support and that’s exactly what we deliver.
Certified agents
OculusIT has a team of experienced, highly qualified help desk service agents who specialize in customer service and are available round-the-clock to provide comprehensive IT support to your end-users.
AI-Powered Chatbot and Voicebot
With less than 5 seconds average speed to answer, our AI-enabled chat lets your end-users have immediate access to help desk support. Our intelligent chatbot lets your customers solve their support issues within minutes and reduces the number of help desk interactions bringing down your help desk costs. It handles multiple users simultaneously and transfers the issue to a live agent in case the issue requires human expertise.
Chat average speed to
answer is < 2 seconds
24×7 availability
Eliminate calls
Real time alerts
Seamless integrations
Enterprise level security
IT Service Management
Today, a robust IT infrastructure is fundamental for an institution’s success, but it is unfeasible to have all the latest hardware and the right software solutions on-campus. OculusIT support is designed to fill such gaps and arm an institution with all the tools, apps, resources essential for providing a 24×7 “instant IT support” experience to its end-users. We offer a comprehensive set of IT support applications and services designed to tackle higher-ed IT challenges, that not only create a 24×7 IT support ecosystem but also deliver measurable ROI.
Features of OculusIT IT Service Management
Self-Help Knowledge Base
Empower your students and faculty to solve their problems on their own, cut down help desk costs and reduces problem resolution time with our Self-Help Knowledge Base.
Analytics
We help institutions unify all applications into a single, easy-to-use dashboard to drive institutional processes, build integrated ecosystems and accelerate student success.
Self Service Password Reset
The Password Manager from OculusIT is a web-based application that provides an easy-to-implement and use, yet highly secure, password management solution.
Interaction Management
We use a cloud-based interaction management system that routes all our end users’ calls, emails, chats, and web forms to our advisors seamlessly, without any errors.
ITSM Integration
At OculusIT, we provide a helpdesk ticketing system or ITSM tool (powered by Salesforce®) to capture queries received via voice calls, emails, and chats.
AI Chatbot
With less than 5 seconds average speed to answer, our AI-enabled chat support lets your end users have immediate access to support.
Classroom Emergency App
Our Classroom Emergency App (CEA) is a white labelled app assigning tasks to technicians, resolving technical issues quickly, and analyzing technician’s performance.
Campus Safety App
OculusIT Campus Safety App lets users alert the campus security and designated guardians with their exact location in case of emergencies by tapping the app icon once.
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