OculusIT Leadership & Strategy | Higher Education IT Roadmaps

24×7 IT Help Desk for Higher Education

Human-led, AI-accelerated support that meets students where they are — any hour, any channel.

Customer-Centric Support – Anytime, Anywhere

We deliver 24×7×365 IT support because student life isn’t 9-to-5. Our customer-centric, technical support specialists handle tickets from first contact to resolution. AI accelerates—not replaces—our experts, driving faster, more efficient support. And when demand spikes—move-in, registration, midterms—we flex capacity without sacrificing quality.

Core Help Desk Services

24×7 First-Line Support

Always-on assistance for students, faculty, and staff with documented runbooks and SLAs.

After-Hours & Overflow

Extend your campus team with seamless handoffs and shared ticket queues.

Student Services Help Desk

Guidance for billing, financial aid, registration, transcripts, and more.

LMS Service Desk

Rapid triage for access, assignments, browsers, and content issues.

Chatbot

AI assistants for instant answers, escalations, and self-service.

Reporting & QA

Satisfaction surveys, call/chat analytics, and continuous improvement reviews.

Outcomes You Can Expect

Faster answers and higher first-contact resolution

Lower wait times during peak academic cycles

Happier students & faculty with 24×7 availability & clear handoffs

Actionable insights from ticket/chat analytics to improve services over time

Proof It Works

Institutions partner with OculusIT for reliable, student-centric support—including 24×7 IT help desk services highlighted by recent campus wins.

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What Our Clients Say

“OculusIT has significantly enhanced our IT department by providing dedicated expertise and personnel, such as CIO and CISO roles we couldn’t staff internally. Their comprehensive services, from 24×7 support to hardware and software solutions, have strengthened our ability to protect student data and seamlessly manage our IT needs—all through a single trusted partnership. These are capabilities we simply didn’t have before.”

Grant Greenwood - McMurry University

Vice President of Enrollment Management & COO

“OculusIT does an amazing job! Their continual service improvements, valuable oversight, and exceptional responsiveness make working with them a pleasure. They streamlined our processes, enhancing efficiency and reducing costs. Their proactive support and expertise have made a significant difference. Kudos to OculusIT and their team!!”

Bill Cherrington - Rose State College

Associate VP of Information Systems

“We truly appreciate the team’s responsiveness and dedication. The weekly meetings have been invaluable, ensuring seamless communication and exceptional support. OculusIT consistently goes above and beyond in delivering top-notch service. Thank you for your unwavering commitment to excellence and delivering top-notch service and support.”

Rick Penny - Lakeland Community College

Chief Information Officer

“I am highly impressed to work with OculusIT and appreciate your dedication and positive attitude over the past years. Your outstanding customer service has significantly impacted Diné College positively. I eagerly look forward to our continued partnership and future successes together. Thank you for your hard work and commitment! Together, we make a great team.”

Ihab Saleh - Diné College

Director of Information Technology

“Partnering with OculusIT has exponentially increased our capabilities when it comes to supporting our student, faculty, and staff community across our Stockton and Sacramento campuses. OculusIT has extensive experience in higher ed, which enabled us to ramp up this service quickly and maintain a true 24 x 7 x 365 support model.”

Kevin Lemoine - University of the Pacific

Information Security Service Desk Manager

“Alabama A&M University has been working with OculusIT for a long time, and I have found their team to be great in helping me take things off my plate so that I can focus on core student, faculty, and staff satisfaction. They helped upgrade Banner, apply patches, troubleshoot issues, both during and after business hours. I am happy to recommend them.”

Jamarcus Allen - Alabama A&M University

Enterprise Applications Administrator

“I am highly impressed with the level of work, support and documentation provided by OculusIT. The team’s response time was a 180 degree turn-around as compared to our previous vendor. We appreciate the quality work delivered by the Banner®, Linux®, and Wintel teams. Good job!”

Gerard Layug - City College of San Francisco

Data Center Manager

Ready to give your students and faculty real 24×7 support?

Let’s map a co-managed or fully managed help desk—augmented with AI—to your academic calendar and SLAs.

IT Helpdesk