Senior Manager – Corporate IT

The Senior Manager – Corporate IT will serve as the strategic liaison between internal stakeholders, helpdesk support teams, and backend service vendors. This role is responsible for ensuring seamless coordination across all parties to deliver a consistent, high-quality technical support experience. The individual will leverage deep enterprise IT expertise to drive operational excellence, optimize processes, and foster customer satisfaction.

Key Responsibilities

Technical Leadership & Operations

• Lead and manage enterprise IT operations including infrastructure, end-user computing (EUC), and cloud services.
• Oversee Level 3 administration and support of Microsoft 365 (O365), including Exchange Online, SharePoint, Teams, Intune, and Azure AD.
• Ensure high availability and performance of corporate servers (Windows/Linux), storage systems, and network infrastructure (LAN/WAN, firewalls, VPNs).
• Manage patching, backups, disaster recovery, and business continuity planning.
• Drive endpoint management strategies including device lifecycle, imaging, and remote support.

Helpdesk & EUC Oversight

• Supervise helpdesk operations and ensure timely resolution of incidents and service requests.
• Monitor ticket queues, SLAs, and escalation procedures for critical issues.
• Implement and maintain ITSM tools and workflows (e.g., ServiceNow, Jira Service Desk).
• Develop and maintain knowledge base and self-service portals for end users.

Vendor & Stakeholder Management

• Manage relationships with IT service providers and hardware/software vendors.
• Conduct regular performance reviews and enforce SLA compliance.
• Act as the primary escalation point for vendor-related issues and service gaps.

Security & Compliance

• Collaborate with InfoSec teams to ensure endpoint, network, and data security.
• Support compliance initiatives including audits, access controls, and policy enforcement.
• Implement and monitor security tools such as antivirus, EDR, and email filtering solutions.

Strategic Planning & Process Improvement

• Contribute to IT strategy, budgeting, and roadmap planning.
• Identify opportunities for automation and process optimization.
• Lead initiatives for digital transformation and cloud adoption.

Qualifications & Skills

• Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred).
• 12+ years of progressive IT experience, with 5+ years in a leadership role.
• Strong hands-on experience with:
  • Microsoft 365 L3 administration
  • Windows Server & Active Directory
  • Networking (Cisco, Fortinet, Meraki, etc.)
  • EUC technologies (SCCM, Intune, JAMF, etc.)
  • Virtualization (VMware, Hyper-V)
• Familiarity with cloud platforms (Azure, AWS) and hybrid environments.
• IT certifications such as ITIL, CompTIA (A+, Network+, Security+), Microsoft Certified, or Cisco Certified are preferred.
• Excellent communication, stakeholder management, and problem-solving skills.
• Proven ability to lead cross-functional teams and manage complex IT environments.

Why Join OculusIT?

• Work with innovative and immersive XR platforms.
• Opportunity for growth into senior IT or systems architecture roles.
• Supportive work environment with a focus on learning and development.
• Competitive compensation with benefits package (health insurance, PTO)