Responsibilities

Instructional Design:

Developing and designing engaging online course materials, assisting faculty with integrating Blackboard features, and providing guidance on best practices for online teaching.

Skills:

Knowledge of instructional design principles, experience with online course development, and excellent communication skills.

Training:

Developing and delivering training programs for faculty and students on using Blackboard, creating training materials (e.g., videos, guides), and providing ongoing support.

Skills:

Training experience, strong communication and interpersonal skills, and an understanding of learning methodologies.

Technical Support:

Providing technical assistance to faculty and students with Blackboard issues, responding to inquiries via email, phone, or in-person, and documenting and resolving technical problems.

Skills:

Excellent customer service skills, strong troubleshooting abilities, and a good understanding of IT support processes.

Other Potential Responsibilities:

Managing course content:

• Organizing and maintaining course materials in Blackboard, including documents, videos, and assessments.
• Creating and maintaining user roles and permissions:
• Ensuring that users have the appropriate access to Blackboard features and content.
• Integrating Blackboard with other systems.
• Connecting Blackboard with student information systems (SIS) or other institutional tools.
• Supporting faculty in using Blackboard:
• Providing guidance and support to faculty on using Blackboard features and best practices for online technology