Roles & Responsibilities: 

• Windows Operating systems support
• L3 level experience in Windows Operating systems support
• Good Experience in Terminal servers (Admin mode) & Windows Clustering,
• Basic knowledge on Storage, Networking, Firewall and backup Applications/devices
• Experience in VMware components
• Performance and/or network trace analysis for Servers
• Working knowledge in Scripting and Automation
• Problem solving Capability in IBM, HP and Dell Hardware.
• Problem determination and resolution within SLA’s
• Should be able to Perform Root Cause Analysis for the incidents
• Should be able to do Capacity Planning
• Handle L2/L3 technical escalations
• Ability to acquire new skills & keep them updated
• Work with Local & Global Teams
• Ability to quickly analyze & diagnose technical problems
• Independently generates solutions based on analytical, technical skills and business knowledge
• Mentor and train other team members
• Willing to Work on Shifts based on the projects need
• Microsoft and other technical/industry certifications desirable.
• Proactive and clear communication skills
• Quality and Process Knowledg