JOB DESCRIPTION

SUMMARY:

The Chief Information Officer (CIO) is responsible for managing and maintaining an effective and efficient information technology (IT) infrastructure for the university. The CIO serves as the project manager or supervisor for all IT related initiatives and projects. These include construction, departmental systems, campus wide systems, and security systems. The CIO directs and supervises the IT staff, manages the department budget, and participates in strategic planning.

The CIO is accountable for leading in a way that models the University’s core values of:

• Focus on Students
• Diversity, Inclusion and Respect
• Creativity and Innovation
• Excellence with Integrity
• Commitment to Community

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain and improve the IT infrastructure consisting of the campus network and cable plant, phone system, physical conditions in the data center and network closets, server hardware, virtual environment, storage systems, backup systems, security systems, internet connection, monitoring and notification.
• Install, operate and maintain network hardware, software and peripheral equipment, following design or installation specifications including routers (wired and wireless), switches, and operating systems.
• Perform troubleshooting procedures to return systems to operational status.
• Monitor infrastructure operations.
• Install, operate and maintain optimal network security technologies and processes.
• Maintain telephone systems ensuring full connectivity
• Provide expertise to achieve strategic business objectives.
• Maintain information security metrics and visibility to information security issues.
• Provide IT asset management for all components of the WPU network infrastructure.
• Work with departments across campus to set up and improve existing technology or implement new technology.
• Meet institutional and IT goals by effectively managing objectives, resources and timelines of projects.
• Present recommendations on technology to senior leadership.
• Direct and manage computing and information technology strategic plans, policies, computer services, network communications, and management information services to accomplish college goals and objectives.
• Direct the information and data integrity of the college.
• Develop and establish operating policies and approaches for computing and information technology.
• Oversees the university’s cyber security initiatives.
• Evaluate overall operations of computing and information technology functions and recommend enhancements.
• Facilitate training of employees.
• Respond to audit questions and concerns related to information technology.
• Oversee ongoing improvements and the feasibility of system enhancements.
• Back up staff as needed.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Supervise three professional staff members: System Administrator, Technical Support Analyst, and User Support Specialist. Supervise temporary employees as needed.

KNOWLEDGE, SKILLS, and ABILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Troubleshooting ability with complex technical challenges.
• Self-starter who can work with little direct supervision.
• Customer focused and team-oriented attitude.

Minimum Qualifications:

Bachelor’s degree in an IT related field with 5 years of relevant experience in networking (CISCO switches, routers, VPNs, firewalls) and supporting/managing server (hardware and storage arrays), Windows active directory environment (AD tools, replication, FRS, group policy), Microsoft server operating system (permissions, FRS, group policies), and exchange services (hub, client, edge, mail flow, anti-spam filtering, patches, backups). Must have supervisory experience.

Preferred Qualifications:

Experience in university setting. Experience with Aruba wireless; hosted applications (Google Apps, Gmail, etc.); Nortel/Avaya phone system administration; and helpdesk “ticket” system.CERTIFICATES, LICENSES, REGISTRATIONS:

Cisco CNA certification and PMP training

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to reach with hands and arms, and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet but experiences frequent interruptions. The position must respond to IT emergencies in a prompt manner.