Reliable Network Monitoring with 24×7 NOC
OculusIT offers a fully managed network monitoring service with a Network Operations Center that is available 24x7x365 for administration, alerts, and maintenance of designated network systems and devices – freeing your staff to focus on business goals.
What is included in our network monitoring?
Managing inventory and document IP-addressable devices
Creating a service call matrix and methodology to document communication contacts
Documenting the named individuals who will be granted access to reporting capabilities
A Network Operations Center that works with the on-site staff to monitor your servers and infrastructure
Monitoring of systems, applications, and processes based on alerts from IT team
Managing the threshold settings on each system and monitoring devices with the onsite staff to determine optimum settings
Alerting onsite staff by email and/or text-enabled cell phones when alert thresholds exceed or when monitored systems fail to respond.
Configuring scripts to provide rapid restart of devices and processes being monitored, when applicable, under the direction of onsite staff
Providing designated onsite staff and/or college management with read-only access to reporting system via an authenticated web-based portal
Assisting onsite staff in the analysis and interpretation of reports and their applicability to specific symptoms or service affecting events