OculusIT LMS helpdesk services make sure the technologies powering your campus accelerate learning rather than inhibit it. We provide a unified and scalable solution that extends your IT support affordably, while offering personalized service that helps keep all your users satisfied.

  • Improve end user satisfaction & adoption
    Improve the support experience for students, faculty, and staff by providing comprehensive technical support around the clock, via chat, phone, email or self-help.
  • Focus limited staff on complex issues
    Free IT resources to focus on strategic initiatives that facilitate teaching and learning.
  • Gain insight into problem areas
    Business intelligence and reporting on support interactions help you understand patterns and trends which can direct your training and communications needs.

With OculusIT’s helpdesk services, you have extended resources on-hand to support your institution’s learning management environment, around the clock. Our service staff supports over 100 different desktop applications and technologies. More than 500 institutions currently use OculusIT’s helpdesk as an extension of their support to:

  • Improve end user satisfaction and adoption
  • Focus limited staff on complex support issues
  • Off-load routine inquiries to self-service technologies or LMS advisors