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AI POWERED HELP DESK

LMS Help Desk Support

At OculusIT, we aim to address and quickly resolve all kinds of LMS outages with our 24×7 and after-hours IT help desk support. Choosing an LMS is no easy feat and once you pick one, you must have 24×7 technical support for it to be efficient and serve its purpose. We provide round-the-clock hi-tech support for different Learning Management Systems like Blackboard®, Moodle, Jenzabar®, Canvas® and D2L®.

Why do campuses adopt LMS help desk support from OculusIT?

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Tailor-made services

Moving beyond the “one-size-fits-all approach”, we customize our services depending on your institution’s LMS needs. Whether it’s 24×7 IT support or after-hours help desk, we tailor our services according to your needs.

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Cost-effective solutions

We provide high-quality help desk at unbeaten prices! We understand that institutions want to cut down on their IT help desk costs and require an excellent help desk support and that’s exactly what we deliver.

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Certified agents

OculusIT has a team of experienced, highly qualified help desk service agents who specialize in customer service and are available round-the-clock to provide comprehensive IT support to your end-users.

AI-Powered Chatbot and Voicebot

With less than 5 seconds average speed to answer, our AI-enabled chat lets your end-users have immediate access to help desk support. Our intelligent chatbot lets your customers solve their support issues within minutes and reduces the number of help desk interactions bringing down your help desk costs. It handles multiple users simultaneously and transfers the issue to a live agent in case the issue requires human expertise.

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Chat average speed to
answer is < 2 seconds

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24×7 availability

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Eliminate calls

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Real time alerts

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Seamless integrations

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Enterprise level security