Leverage from technology-driven, personalized helpdesk
solutions from OculusIT Eye™.
Create a robust self-service experience with helpdesk solutions from OculusIT that help you perfect your student support system. We offer an analytics-powered higher education customer service and student success SaaS platform which supports 200 institutions and 6 million students.
OculusIT Eye™ is one of the leading higher education customer service and student success SaaS platforms to provide an unparalleled customer service experience, retain students and increase enrollment. Hundreds of institutions have already improved their student support with our innovative solutions for colleges, universities and schools districts.
IT Support Platform
The IT Support Platform helps institutions unify all applications into a single, easy-to-use dashboard to drive institutional processes, build integrated ecosystems and accelerate student success. We use powerful, intuitive software applications capable of automated data sharing and workflow integrations to offer your end-users a seamless student service experience.
Self-Help Knowledge Base
Our Self-Help Knowledge Base empowers an institution’s students and faculty to solve their problems on their own, cuts down the institution’s helpdesk costs and reduces problem resolution time. From enabling your helpdesk agents to find the right answers faster to student self-service, our knowledge base is your institution’s own search engine for guided resolution for any user issues.
The IT Support Platform helps institutions unify all applications into a single, easy-to-use dashboard to drive institutional processes, build integrated ecosystems and accelerate student success. We use powerful, intuitive software applications capable of automated data sharing and workflow integrations to offer your end-users a seamless customer service experience.
Self Service Password Reset
The Password Manager from OculusIT™ is a web-based application that provides an easy-to-implement and use, yet highly secure, password management solution. As a responsive web application, it can be restructured and applied on the user’s favorite device such as desktop, mobile and tab, enabling them to self-manage their password security profile by setting up recovery emails and security questions.
We use a cloud-based interaction management system that routes all our end users’ calls, emails, chats, and web forms to our advisors seamlessly, without any errors. Along with an ability to customize IVR flow for each interaction, it is reliable and comes with a 99.9% up-time.
At OculusIT™, we provide a helpdesk ticketing system or ITSM tool (powered by Salesforce®) to capture queries received via voice calls, emails, and chats. All our services and our entire work culture is enhanced by the seamless relationship management support.
With less than 5 seconds average speed to answer, our AI-enabled chat support lets your end-users have immediate access to support. Our intelligent chatbot lets your students solve their support issues within minutes and reduces the number of helpdesk interactions bringing down your helpdesk costs. It handles multiple users simultaneously and transfers the issue to a live agent in case the issue requires human expertise.
Classroom Emergency App
Our Classroom Emergency App (CEA) is a white labelled app that assists in assigning tasks to technicians, resolving technical issues quickly, and analyzing technician’s performance. So, whether it’s your projector that goes awry in midst of a classroom presentation or it’s your laptop sound that stops working while teaching your students how to mix music, you just click a button and CEA’s got you covered. CEA sorts all your desktop, laptop, network, projector issues instantly.
Campus Safety App
OculusIT Campus Safety App lets users alert the campus security and designated guardians with their exact location in case of emergencies by tapping the app icon once. The app has been developed to promote rapid call-for-action and replace the traditional BlueLight phones.
We help higher education institutions scale gaps in service levels by providing round-the-clock hi-tech ERP, SIS, LMS support to cater to your students and faculty’s unique needs.
Admissions & Enrollment
Ensure sustainable improvement in your service levels and enrollment rates with our highly specialized, AI-powered Admissions & Enrollment helpdesk services.
With our AI-enabled financial aid solutions, anything simple starting with information on application process and deadlines to more complex inquiries such as eligibility, documentation and final award can be addressed within seconds.
Gain actionable insights from your institutional data to drive your retention strategies. Re-engage at-risk students and guide them towards graduation. Ensure greater student retention and lower loan default rates.
Artificial Intelligence Services
Faster resolution of queries
Ensure resolution of your students’ queries about a vast range of student services starting from information technology, admissions & enrollment, financial aid, registrar, switchboard & facilities to student accounts within seconds.
Automate personalized messages to FAQs
Smart Chat automates personalized messages to your end-users’ frequently asked questions and transfers the issues to a live agent in case it remains unresolved.
Handle multiple end users at the same time
With smart chat, your students don’t have to wait for service. It handles multiple users’ inquiries simultaneously reducing the service wait-times and fostering greater student satisfaction.
It helps you bring down your support costs by automating messages to FAQs. Implementing smart chat is quite cost-effective and provides a high return on investment.
Student Retention Services
Campuses today possess data that has the potential to enhance student success and retention metrics immensely. But there are several barriers to the effective use of data, which range from technical to operational to strategic. We strive to bridge this gap with Predictive Analytics. We use this technology to break down silos, turn data into insights, and use these insights responsibly to help your students succeed.
Early Warning Analytics
OculusIT™ Early Warning Analytics is an intelligence tool that allows you to get a complete view of your siloed institutional data, enables you to analyze it in real-time, and sends instant risk-based alerts. With its unmatched student risk dashboards, Early Warning Analytics pinpoints the faltering students, and empowers you to develop targeted solutions and improve student persistence.
Retention Helpdesk – Inbound Support
At OculusIT™, we understand that while student enrollment is important, it is student retention that holds even more weight. We also realize that to retain a student means engaging one first. That’s why we provide 24×7 inbound support to all our partner institutions via phone, chat or email to address all their students’ queries instantly.
Retention Helpdesk – Outbound Campaign Management
Student engagement is critical for student retention. So much so that an engaged student invariably means a retained student. That’s why we employ unrivalled expertise, latest technology and highly trained staff to help our partner institutions drive student engagement and consequently increase retention.