Responsibilities

Strategic PMO Leadership

• Establish, lead, and mature the Project Management Office (PMO), ensuring alignment with organizational goals, governance standards, and best practices.
• Define and refine project management frameworks, methodologies, templates, KPIs, and reporting standards across the organization.
• Drive portfolio planning, prioritization, and resource allocation across multiple programs and projects.
• Provide leadership, coaching, and mentorship to project managers and coordinators; build a high-performing PMO function.
• Partner with executive leadership to shape project strategy, facilitate decision-making, and ensure organizational readiness for change.

Governance, Reporting & Stakeholder Management

• Drive adherence to project governance standards, quality benchmarks, compliance requirements, and documentation practices.
• Provide regular portfolio-level and project-level reporting to executive leadership and clients, including dashboards, health checks, and KPI summaries.
• Establish consistent communication channels with cross-functional teams, clients, vendors, and global partners.

Operational Excellence

• Initiate and support continuous improvement initiatives for PMO processes, tools, and methodologies.
• Lead hiring, onboarding, and performance evaluation of project resources as required.
• Develop, maintain, and update all project documentation, plans, registers, and knowledge repositories.
• Support out-of-hours or on-call activities when required due to the global nature of the environment.
• Perform other responsibilities as assigned.

Required Skills & Experience

• 15+ years of experiencein IT infrastructure, Security or Services environments.
• Minimum 7 years in leading PMO functions or large-scale programs preferred worked in mid to large organization.
• PMP Certification
• Deep understanding of the full project management life cycle, ideally within a Remote Management Servicesor global delivery environment.
• Proven expertise in project/program management, planning, procurement, scheduling, resourcing, support, and training.
• Strong stakeholder engagement abilities, with experience working in global, cross-functional, multicultural teams.
• Excellent verbal and written communication skills, with executive-level presentation capabilities.
• Ability to develop, manage, and monitor project schedules, budgets, and performance metrics.
• Degree in Computer Science, Information Systems, Computer Engineering, or related field preferred.
• Practical experience and strong hands-on IT skills considered a significant advantage.