We are seeking an experienced Jira & ServiceNow Expert with strong ITSM and Infrastructure background to manage, configure, and optimize enterprise service management and project management platforms. The ideal candidate will support IT operations, infrastructure teams, and business workflows through automation, integration, and process improvements.

Key Responsibilities

• Administer and configure Jira (Cloud/Data Center) and ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Service Catalog)
• Design and implement workflows, automation, dashboards, and reports
• Support IT Infrastructure teams (Network, Server, Cloud) with ITSM processes
• Integrate Jira and ServiceNow with enterprise systems via APIs
• Manage user roles, permissions, and system upgrades
• Ensure adherence to ITIL best practices

Required Skills

• 4+ years of Jira and ServiceNow administration experience
• Strong knowledge of ITSM processes and Infrastructure operations
• Experience with workflow customization, scripting (JavaScript/REST APIs)
• Understanding of CMDB, Change Management, and Incident Management
• ITIL certification preferred