AI POWERED HELPDESK

Leverage from technology-driven, personalized help desk
solutions from OculusIT.

Create a robust self-service experience with one-stop help desk solutions from OculusIT that help you perfect your student support system. We offer an analytics-powered higher education customer service and student success SaaS platform which supports 200 institutions and 6 million students.

24×7 IT Helpdesk Support

The role of consistent, high quality IT helpdesk services has become indispensable in highereducation. Students expect prompt replies to their queries. Faculty expects quick helpdesk support to make their job easier. Campuses want helpdesks to improve their student satisfaction rates. OculusIT promises an exceptional IT helpdesk experience so you can focus on your core competencies while we give your end-users 24×7 reliable helpdesk support.


After-hours IT
Helpdesk Support

Ensure that your students, faculty members and administrators are always supported by qualified professionals even during non-business hours and weekends. OculusIT helpdesk is always there to support your organization with an always available option, turning every hour to a business hour.

Why is OculusIT the most preferred 24×7 helpdesk?

  • Over 200 happy colleges and universities that rely on OculusIT helpdesk.
  • 24 hours support with an additional after-hours support feature, including holidays and weekends.
  • The average speed to answer is less than 60 seconds.
  • A total team of 400 certified professionals that manage the rush hour effectively.
  • Reduce your call abandon rate to less than 3%.
  • Lower your operational costs by over 40% with focus on student satisfaction.

LMS Helpdesk Support

At OculusIT, we aim to address and quickly resolve all kinds of LMS outages with our 24×7 and after-hours IT helpdesk support. Choosing an LMS is no easy feat and once you pick one, you must have 24×7 technical support for it to be efficient and serve its purpose. We provide round-theclock hi-tech support for different Learning Management Systems like Blackboard®, Moodle, Jenzabar®, Canvas® and D2L®.

Why do campuses adopt LMS helpdesk
support from OculusIT?

Tailor-made services

Moving beyond the “one-size-fits-all approach”, we customize our services depending on your institution’s LMS needs. Whether it’s 24×7 IT support or after-hours helpdesk, we tailor our services according to your needs.

Cost-effective solutions

We provide high-quality helpdesk at unbeaten prices! We understand that institutions want to cut down on their IT helpdesk costs and require an excellent helpdesk support and that’s exactly what we deliver.

Certified agents

OculusIT has a team of experienced, highly qualified helpdesk service agents who specialize in customer service and are available round-the-clock to provide comprehensive IT support to your end-users.

AI-Powered Chatbot and Voicebot

With less than 5 seconds average speed to answer, our AI-enabled chat lets your end-users have immediate access to helpdesk support. Our intelligent chatbot lets your customers solve their support issues within minutes and reduces the number of helpdesk interactions bringing down your helpdesk costs. It handles multiple users simultaneously and transfers the issue to a live agent in case the issue requires human expertise.

Chat average speed to
answer is < 2 seconds

24×7 availability

Eliminate calls

Real time alerts

Seamless integrations

Enterprise level security

IT Service Management

Today, a robust IT infrastructure is fundamental for an institution’s success, but it is unfeasible to have all the latest hardware and the right software solutions on-campus. OculusIT OneStop IT Support is designed to fill such gaps and arm an institution with all the tools, apps, resources essential for providing a 24×7 “instant IT support” experience to its end-users. We offer acomprehensive set of IT support applications and services designed to tackle higher-ed IT challenges, that not only create a 24×7 IT support ecosystem but also deliver measurable ROI.

Features of OculusIT IT Service Management

Self-Help Knowledge Base

Empower your students and faculty to solve their problems on their own, cut down helpdesk costs and reduces problem resolution time with our Self-Help Knowledge Base.

Analytics

We help institutions unify all applications into a single, easy-touse dashboard to drive institutional processes, build integrated ecosystems and accelerate student success.

Self Service Password Reset

The Password Manager from OculusIT is a webbased application that provides an easy-toimplement and use, yet highly secure, password management solution.

Interaction Management

We use a cloud-based interaction management system that routes all our end users’ calls, emails, chats, and web forms to our advisors seamlessly, without any errors.

ITSM Integration

At OculusIT, we provide a helpdesk ticketing system or ITSM tool (powered by Salesforce®) to capture queries received via voice calls, emails, and chats.

AI Chatbot

With less than 5 seconds average speed to answer, our AI-enabled chat support lets your endusers have immediate access to support.

Classroom Emergency App

Our Classroom Emergency App (CEA) is a white labelled app assigning tasks to technicians, resolving technical issues quickly, and analyzing technician’s performance.

Campus Safety App

OculusIT Campus Safety App lets users alert the campus security and designated guardians with their exact location in case of emergencies by tapping the app icon once.